Refund Policy

1. Delivery guarantee

If your paid reservation has not been successfully delivered within 1 hour of confirmed payment, you are eligible for a full refund.

The one-hour period begins when Avionward receives confirmation that your payment has been successfully completed.

For cryptocurrency payments, the period begins when the payment is confirmed by the payment provider or network, not when the transaction is first submitted.

If the reservation is successfully delivered within this period, the order is considered fulfilled.

2. Visa, consulate or entry rejection

You may request a full refund if a visa application, consular application or entry request is rejected because of the reservation provided by Avionward.

We may ask for documentation showing the rejection before approving the refund.

Only send information needed to verify the request. You do not need to provide unrelated sensitive information.

This guarantee does not apply where the refusal is based on a reason unrelated to the reservation, including:

• passport validity
• insufficient funds
• visa eligibility
• criminal or immigration history
• missing documents unrelated to the reservation
• another requirement outside Avionward's service

3. When we cannot create your reservation

If payment has been confirmed but Avionward cannot create the reservation you purchased, we may first offer a suitable replacement when one is available.

If we cannot provide the paid service, you are entitled to a full refund.

You are not required to accept a reservation that is materially different from the one you purchased.

4. Duplicate payments

If you are charged more than once for the same order because of a payment or technical error, the duplicate payment will be refunded after verification.

Separate orders intentionally placed by the customer are not considered duplicate payments.