Refund Policy

This Policy applies to paid Avionward onward reservation services and paid delivery add-ons unless a checkout page expressly provides a different policy for a specific product.

Avionward provides a time-sensitive digital travel-reservation service. Reservation processing may begin shortly after payment, and the useful life of a reservation can be limited.

Because fulfillment may begin quickly, contact support immediately if you need to correct or cancel an order.

Subject to verification and mandatory law, a full refund will normally be considered when:

• you were charged more than once for the same order because of a technical payment error;
• Avionward accepts payment but cannot provide the purchased reservation service;
• the delivered reservation materially differs from the traveler or itinerary details correctly submitted by you, the error was caused by Avionward or its fulfillment process, and the issue cannot be corrected in time for the intended use;
• a reservation is represented as successfully delivered but no usable document or retrieval method is actually made available and support cannot restore delivery within a reasonable time;
• applicable law gives you a refund right that cannot be excluded by this Policy.

If the core reservation is properly fulfilled but a separately priced optional feature is not provided, Avionward may refund the affected add-on rather than the entire order where that fairly resolves the failure.

If a multi-passenger or round-trip order is only partially affected, the appropriate remedy may be a correction, replacement or refund of the affected portion rather than an automatic refund of every successfully delivered portion.

Unless mandatory law requires otherwise, an order is normally not refundable solely because:

• you changed your travel plans after a correct reservation was generated;
• you entered an incorrect passenger name, route, date, email address or other order detail;
• the reservation was correctly delivered but was not used;
• the reservation later expired, changed or was cancelled after its intended temporary reservation window;
• an airline, consulate, visa office, border authority, check-in agent or other third party did not accept the reservation for your intended purpose;
• you expected a paid airline ticket, boarding pass or transportation right even though the product was described as a temporary reservation service;
• a request is made only after the relevant reservation window has ended and there was no Avionward fulfillment failure;
• the order was suspended or cancelled because of verified fraud, unauthorized payment or serious misuse.

When a fulfillment error can reasonably be corrected before the reservation is needed, Avionward may first offer a corrected document or replacement reservation. A customer does not lose a mandatory legal remedy merely because a correction is offered.

A Receive Later fee or other scheduled-delivery fee may be refundable if the scheduled-delivery service itself fails. If scheduled processing has already been completed correctly, a change of mind does not automatically make the add-on refundable.

Email support@avionward.com and include:

• your Avionward order number;
• the email address used for checkout;
• a concise description of what went wrong;
• screenshots or documents reasonably needed to verify the problem, with unnecessary sensitive information removed where possible.

Do not send passwords, full payment-card numbers or card security codes.

Support may check payment status, order data, delivery logs, reservation status and relevant provider records. We may ask for additional information when reasonably necessary to distinguish a service failure from an incorrect customer entry, expired reservation or third-party decision.

Approved refunds are submitted to the original payment method unless another method is required by law or the original method cannot technically receive the refund.

After Avionward submits an approved refund, the time needed for the credit to appear is controlled by payment processors, banks and card issuers and can vary.

You may contact support before opening a payment dispute so we have an opportunity to investigate and resolve a fulfillment problem. This request does not remove any chargeback or payment-dispute right that applicable law or your payment provider gives you.

Avionward may provide order, delivery and communication records to a payment processor when responding to a dispute.

Refund requests based on knowingly false claims, altered evidence, unauthorized payment activity or repeated abuse may be rejected and may result in account or service restrictions, subject to applicable law.

This Policy does not require you to waive a cancellation, cooling-off, conformity, refund or other consumer right that cannot lawfully be waived.

In jurisdictions where starting performance of a digital service can affect a statutory withdrawal right, any legally required consent or acknowledgment should be obtained separately in the order flow rather than being assumed from this Policy alone.

This Policy may be updated prospectively when products, delivery methods, providers or law change. The policy applicable to an order will be assessed together with the terms and disclosures presented at the time of that order and any mandatory law that applies.

Refund questions: support@avionward.com.