Privacy Policy

1. Information we collect

The information we collect depends on how you use Avionward.

When you search for or purchase a reservation, we may collect information such as:

• passenger name
• email address
• departure and destination
• travel dates
• number of travellers
• order and reservation details
• payment status and payment reference
• IP address
• device, browser and technical information

We may also collect information you provide when contacting customer-support.

2. Payment information

Payments are processed through third-party payment providers.

Depending on the payment method selected, this may include card processors, cryptocurrency payment providers or other payment services made available at checkout.

Avionward does not store full payment-card numbers or card security codes on its own servers.

We may receive and retain limited payment information such as:

• payment provider
• payment status
• transaction or payment ID
• amount
• currency
• payment timestamp

This information is used to confirm payments, fulfil orders, prevent fraud and handle payment enquiries.

3. How we use your information

We use personal information where necessary to operate Avionward and provide the service you request.

This includes:

• creating and delivering flight reservations
• processing and confirming orders
• sending reservation and order emails
• providing customer support
• processing eligible changes, cancellations and refunds
• detecting fraud, abuse or payment disputes
• maintaining the security of our website
• diagnosing technical problems
• improving the booking experience
• complying with legal and regulatory obligations

We may also use aggregated or non-identifying information to understand how the website is used and improve our services.